Company Overview :

• Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers.


• Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe.


• We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online.


• With the core objective of serving the planet, we improve the use of technology integrated with human potential.


• With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development.


• Our attractive HR policies and inclusive work environment make us an employer of choice.

Job Overview :

• As a Software Engineer Technical Support , you will serve as the main point of contact for issues and questions about Services.


• You will not only be responsible for providing world-class assistance, but will also have the opportunity to define support processes and work with our team to develop and scale the Technical Support function.

Apply only if you have 1-2 years experience in Technical support and degree in BSCS , BS Software Engineering.

Training Period will be conducted in Lahore and accommodation and food will be provided by the company for that time.

Responsibilities:

• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.


• System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale


• Dependable to be at work during assigned shifts and to complete work as expected.


• Provide technical support for level one escalation issues via the helpdesk.


• Performs miscellaneous job-related duties as assigned.


• Research required information using available resources, manage and resolve customer complaints.


• Knowledge of web Development.( PHP, HTML ,CSS, JAVASCRIPT )


• Provide customers with product and service information, Identify and escalate priority issues


• Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication


• Multi-tasking, Listening skill


• Problem analysis and problem-solving, Customer service orientation


• Teamwork, Stress tolerance, Resilience.


• Ability to handle a stressful situation

Requirements

• Natural instinct to empathize with users


• Critical thinker and a quick learner with the ability to handle pressure


• Strong analytical skills


• Excellent verbal and written communications skills


• Native or bilingual spoken and written English skills


• Natural self-starter


• Should be comfortable with rotational shifts


• Programming or Technical education background will be plus point.


• Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred.


• 1 to 2 Years of experience in a similar role (Technical Application Support).

Perks and Benefits:

• 25 paid holidays yearly


• Overtime: Single pay rate for overtime


• Bonus: Performance-based as per the evaluation


• Medical and Life Insurance


• Increment: Performance-based increments


• Promotion: Performance based promotion


• Lunch provided


• EOBI


• Local and International Trips