We are looking for experienced Team Leader.

Candidates with relevant experience are encouraged to apply now

Required Qualities:

• Min. 2 years Outbound Sales/ Telemarketing experience.
• An American accent.
• Ability to effectively manage a team.
• Proactively manage efficient team delivery and output within agreed service levels and business targets.
• Effectively manage business processes within the team, such as time and attendance and ACT reporting and accurate flow of information to internal sources.
• Resolve escalated inquires and complaints, taking responsibility for the action required where necessary.
• Coaching sessions with team members.
• Regularly appraise and review staff in line with company methodology.
• Provide clear and constructive feedback to both good and bad performers.
• Effective Communication Skills.

Responsibilities:

• Responsible for overseeing all activities within a team.
• Responsible for deciding how to approach tasks and develop a plan to accomplish them.
• Responsible for keeping track of and structuring various tasks, employees and documents.
• Responsible for determining the goals that members will work toward.