BPOXperts is looking for Telesales Representatives for foreign clients.

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts


• Answer questions about products or the company


• Ask questions to understand customer requirements and close sales


• Direct prospects to the field sales team when needed


• Enter and update customer information in the database


• Take and process orders in an accurate manner


• Handle grievances to preserve the company’s reputation


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and note useful information

Requirements:

• Proven experience as telesales representative or other sales/customer service role


• Proven track record of successfully meeting sales quota preferably over the phone


• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems


• Ability to learn about products and services and describe/explain them to prospects


• Excellent communication and interpersonal skills


• Cool-tempered and able to handle rejection


• Outstanding negotiation skills with the ability to resolve issues and address complaints


• Fluency in English (without script)