| Job Title: |
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Team Lead - Call Center |
| Category: |
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Health & Medicine |
| Total Positions: |
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1 |
| Job Location: |
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Peshawar |
| Gender: |
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No Preference |
| Age: |
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20 to 50 years |
| Minimum Education: |
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Masters |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
3 Years5 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Dec 5, 2020 |
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| Job Description: |
- Coaching / training of customer services representatives (CSRs) regarding call center application, systems & process related to hospital services & booking appointments.
- Live monitoring & reporting of call center performance to get maximum efficiency & productivity.
- Minimizing shift leakages & daily shrinkages by utilizing complete login hours of each CSR & manager overtime as and when required.
- Answering & handling CSRs queries during the shift to ensure information accuracy.
- Coordinating strongly with all service line teams to manager day to day shift affairs.
- Ensuring appointment accuracy in the system from all CSRs as per given guidelines.
- Assisting communication manager in achieving hourly & daily key performance indicators (KPIs) of hospital call center including diagnostic services KPIs.
- Ensuring compliance of all HR & contact center polies & procedures.
- Handling first & second level escalations / complaints from patients & services lines.
- Managing KPIs & performance of CSRs & share daily, weekly & monthly performance reports including regular call evaluations.
- Prepare monthly shift roster & daily breaks management for all CSRs considering hourly & daily calls volume.
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| Company Information |
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Company Name: Rehman Medical Institute, Peshawar
Company Description:
Located at the gateway of Khyber, Rehman Medical Institute has revolutionized the concept of medical care in the KP. For the first time ever, the people of this area have access to healthcare facilities of international standards.
The founder, Prof. Muhammad Rehman with a vision of providing quality healthcare services to the people of this region, established the RMI which is now catering to all major and minor disciplines of medical sciences.
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