Job Title: |
|
Customer Services Representative (Control Room) |
Category: |
|
Client Services |
Total Positions: |
|
2 |
Job Location: |
|
Lahore |
Gender: |
|
No Preference |
Age: |
|
22 to 30 years |
Minimum Education: |
|
Bachelors |
Career Level: |
|
Entry Level |
Minimum Experience: |
|
2 Years |
Salary Range: |
|
PKR 0 to 0 per Month |
Apply By: |
|
Aug 23, 2021 |
|
|
|
|
|
|
|
|
Job Description: |
AREAS OF EVALUATION
% of time spent
Activities / Tasks
1. Customer Services
70%
- Managing customer calls, inquires and complaints.
- Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
- Identify and assess customer needs to achieve maximum level of customer satisfaction.
- Provide accurate, valid and complete info by using the right systems and processes.
- Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
- Manage call backs as a welcome call back to customers for security briefing.
- Handling of CRM related tasks for different business processes as defined from time to time
2. Technology
30%
- To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
- To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
- Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs.
|
Company Information |
|
Company Name: IGI General Insurance Ltd Company Description:
|
|