Customer Services Representative  
Jaw Communication   More jobs from this company

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Job Title:   Customer Services Representative
Category:   Client Services
Total Positions:   10
Job Location:   Rawalpindi
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 20,000 to 50,000 per Month
Apply By:   Oct 24, 2021
     
     
 
Job Description:

Able to work in "Night Shifts"

  • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Build lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Make sales or recommendations for products or services that may better suit client needs.
  • Take part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhere to all company policies and procedures.

Company Information
 
Company Name:  Jaw Communication
Company Description:
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