Call Center Agent  
Telogix Private Limited   More jobs from this company

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Job Title:   Call Center Agent
Category:   Client Services
Total Positions:   10
Job Location:   Karachi
Gender:   Female
Age:   20 to 30 years
Minimum Education:   Bachelors
Degree Title:   CS, IT
Career Level:   Entry Level
Minimum Experience:   Fresh2 Years
Apply By:   Oct 25, 2021
     
     
 
Job Description:

TELOGIX Hiring Call Center Agents, handles inbound and outbound calls.

  • The representatives of a call center are individuals who answer and dial out calls.
  • Their responsibility is to respond to incoming calls from the customers to take their Queries, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
  • Duties and Responsibilities
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.

 Qualification:

  • Bachelor’s Master Degree as a regular candidate from any reputable institute
  • BS MS CS, IT will be Given Preference

Company Information
 
Company Name:  Telogix Private Limited
Company Description:
Telogix is subsidiary of Mega Communication Group is a leading global provider of Fleet Management Solutions & mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our fleet management solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforce, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.

Telogix’s intuitive, cost-effective Web-based fleet management solutions provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to reduce operating and capital costs, as well as increase revenue. An integrated, full-featured mobile workforce management product provides additional efficiency related to job management by empowering the field worker and speeding the job completion process quote through payment. As of June 30, 2016, Telogix served approximately 4,500 customers and approximately 12,000 subscribed vehicles worldwide.

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