Customer Serivce Executive (CSE)  
Hajra Stores   More jobs from this company

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Job Title:   Customer Serivce Executive (CSE)
Category:   Client Services
Total Positions:   2
Job Location:   Lahore
Gender:   Female
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Fresh
Apply By:   Nov 18, 2021
     
     
 
Job Description:

We are Looking for a Female staff to look after our customers 

  • Receiving and placing customer service telephone calls 
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues 
  • Data entry and research as required to troubleshoot customer problems
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.

Company Information
 
Company Name:  Hajra Stores
Company Description:

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