Data Analyst  
SDS IT   More jobs from this company

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Job Title:   Data Analyst
Category:   Networking
Total Positions:   1
Job Location:   Islamabad
Gender:   No Preference
Age:   18 to  years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Apply By:   Nov 20, 2021
Job Description:


  • Demonstrating the significance of their work in the context of local, national, and global trends that impact both their organization and industry

  • Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine.

  • Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.

  • Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.

  • Work across support organization to standardize the definitions, and create shared access for the following areas: Performance reporting needs for Tier 1, Tier 2 & 3, Enablement reporting needs for Quality & Training, Automation & Deflection reporting needs for Technology & Help Center, WFM scheduling, forecasting, real time management.

  • Work with Tier 2 & Tier 3 - Product performance reporting needs.


  • 3+ years’ experience working in analytics in a global support organization

  • 3+ years’ experience collecting requirements & developing a reporting framework from the bottom up

  • Knowledge of best practices for contact center reporting

  • Prior experience with building central reporting based off Salesforce, Geneses and other contact center software

  • 3+ years’ experience supporting ongoing business needs while maintaining long- term projects


  • Strong understanding of statistical techniques such as correlation and regression.

  • Deep knowledge and/or quick uptake in working with relational databases, database structures and data analysis.

  • Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to clients and the business in writing and verbally.

  • Ability to translate research into insights, informing projects with measurable impact on business, services and customer experience.

Company Information
Company Name:  SDS IT
Company Description:

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