Team Lead - Call Center  
DevBatch (Pvt.) Ltd.   More jobs from this company

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Job Title:   Team Lead - Call Center
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   4 Years
Salary Range:   PKR 50,000 to 70,000 per Month
Apply By:   Nov 20, 2021
     
     
 
Job Description:

We are hiring Sales Team Lead. A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors. This team would typically consist of 8-12 Advisors, helping them to meet targets while reviewing performance and coaching them also.

Job Responsibilities & Requirements

  • Must have experienced in call center, customer email and chat support.
  • Good in verbal and written English communication.
  • Experience Required 4-5 years.
  • Salary Range 55k- 70k
  • Work closely with the team, motivating and coaching them.
  • Hosting 1-2-1’s and team meetings.
  • Keeping up to date with business development and new product lines.
  • Reporting to the Customer Sales Manager.
  • Ensure training and development plans are maintained for all team members.
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary.
  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
  • Work with the management team to identify and deliver positive change and business efficiencies.

Company Information
 
Company Name:  DevBatch (Pvt.) Ltd.
Company Description:
Back in 2010, DevBatch made its corporate launch with the aim of becoming a mobile app development market leader, with emphasis on producing quality and providing unparalleled service.

We have exceeded client’s expectation while delivering over 15,000 hours of mobile apps development in almost all platforms including iPhone, iPad, Android, BlackBerry and Windows Phone.

The use of cutting edge technologies, continuous investment in research & development and our team’s diligence has enabled our organization to deliver most complicated solutions while retaining more than 70% of the clients.

We believe successful projects are not just completed on time & cost but they also provide business benefits sought by our clients.

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