ilmi City is looking to hire a full-time Customer Service Representative (CSR). This is for Lahore Office.

Minimum Qualifications:

Minimum Bachelors or equivalent practical experience of 2 years.

Responsibilities

•  Answering customer inquiries, entering and give details about our courses.
•  Convince students to take admission in our courses.
•  Investigating customer problems and/or complaints to a successful resolution.
•  The resource must be fluent in English & Urdu language.
•  The resource should have a confident personality.
•  Should have the ability to meet his monthly sales target.
•  Working effectively in a team environment to meet goals and objectives.
•  Provide expert answers to questions about courses, pricing, and availability.
•  Capture clients’ comments and feedback regarding market trends and pricing.
•  Communicate with customers via phone, email, and chat.
•  Solve customer problems and find the best possible solutions.
•  Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
•  Outbound and inbound call center experience would be added value.
•  Sales, customer support and follow up through telephone, chat email along with interdependent coordination