Call Center Representative  
EcoLogix   More jobs from this company

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Job Title:   Call Center Representative
Category:   Telemarketing
Total Positions:   1
Job Location:   Lahore
Gender:   Female
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 30,000 to 35,000 per Month
Apply By:   Mar 31, 2022
     
     
 
Job Description:

Requirements:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Qualification:

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Company Information
 
Company Name:  EcoLogix
Company Description:
pEcoLogix a subsidiary company for a U.S Firm for in house development for an eCommerce solution and  da/p/p

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