Horizon Technologies is looking for a Fluent in  Neutral or American accent English speaking  Customer Support Executive for one of our clients to assist their customers.

• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Customer Support Job Responsibilities

• Respond to customer queries in a timely and accurate way, via call, email, or chat.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education as needed
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share it with the management of the company.
• Peak with customers in a courteous, friendly, and professional manner using protocol procedures

Sales Representative Responsibilities:

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
• Answering client questions about credit terms, products, prices, and availability.

Requirements

• Must have more than 1-year of experience as a Customer Service & sales Representative.
• Familiarity with our industry is a plus
• An individual must have familiarity with the basics of accounting & finance.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills
• Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
• The candidate must have excellent written and spoken business English.
• Multi-tasking abilities
• Must have a positive attitude when dealing with customers.
• Patience when handling tough cases.
• The candidate must possess his own conveyance
• The candidate must be fluent in Speaking neutral or American English.
• Candidates must possess O or A-Levels in terms of their education

Note:

This a third shift job the timing of this job is 6:00 PM till 3:00 AM (Monday till Friday)(Attractive salary package with career growth & job security will be provided)