Bahauddin Zakariya University, Multan. :: Corporate Liaison & Placement Bureau


Customer Care Representative Jazz More jobs from this company	Email this job

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Job Title:		Customer Care Representative
Category:		Client Services
Job For:		Student/Alumni
Total Positions:		2
Job Location:		Karachi
Gender:		Both
Minimum Education:		Bachelors
Degree Title:		Hold at least a Bachelor’s degree
Career Level:		Officer
Minimum Experience:		1 Year
Salary Range:		PKR 0 to 0 per Month
Apply By:		Oct 24, 2014

Job Description:

The ideal candidate should:

Hold at least a Bachelor’s degree
Have at least 1 to 2 years of relevant experience would be preferred

Job description:

Participation in data-related projects as assigned.
Timely execution of Customer Requests & Complaints
Timely coordination & follow up with IT for resolution of Siebel related issues, provisioning & technical issues
Execution of assigned workload via CRM and supporting mediums and completion of tasks independently and with minimum supervision
Handling of Customer Complaints via CRM, Emails and Helplines
Maintain and analyze data in excel sheets for workload assessment and error reporting
Ensure smart working and work to improve existing processes

Essential Skills

Strong communication skills
Good analytical approach
Motivated and task oriented with the ability to manage and adept to change

Desirable Skills

Good interpersonal skills
Good co-ordination and follow up skills
Ability to meet deadlines under pressure working conditions on continuing basis
Proficiency in MS Office Suite

Company Information

Company Name: Jazz
Company Description:

Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,

Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.

Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.