The ideal candidate should:

• Hold a Bachelors or Masters degree in Electronics/Electrical/Telecoms Engineering /Computer Science.
• Have 3-4 years of relevant work experience.

Job Description:

• Work in shift duty (morning / evening / night) and supervise the core network in real time as well as through periodic reporting.
• Coordinate with field staff of operations or outsourced vendors and work with them for issue rectification.
• Escalate the issues to technical management in a timely manner in compliance with escalation matrix and pursue this escalation till the time issue is resolved.
• Convey the outages (planned and unplanned) to CS colleagues and keep them posted with the updates on major network issues.
• Conduct system routine health checks and ensure any abnormalities are communicated to concerned departments for permanent fix.
• Forward the unresolved issues to relevant level-2 teams of respective domains and follow up with them till the issue is fixed.
• Log the important events and keep updating the trouble tickets and alarms with required contents like reasons, history etc, where this information is to be used later for outage review meeting.
• Ensure in coordination with other departments that required SLA are met in service assurance areas and customers are served with the best network quality.
• Prepare the shift handover report for particular team and submit for consolidated shift report.
• Highlight the network visibility issues and work in coordination with vendor and level-2 teams to make sure maximum network visibility.
• Do prioritized alarm reporting for certain events as per information and requirements
• coming from operations team.
• Coordinate and feedback provision to internal/external customers.

Essential Skills:

• Good communication skills presentation skills.
• Sound Academic Background
• Proficiency in MS Office Suite.

Desirable Skills:

• Excellent business communication skills.
• Have sound proficient analytical skills with an aptitude to take initiatives.
• Be a team player with strong interpersonal skills.
• Have sound co-ordination and follow up skills.
• Have the ability to meet deadlines under pressure.
• Excellent proficiency required in MS Office, i.e. Power Point, Excel Word, MS Project and Visio.