| Job Title: |
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Customer Services Officer |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Faisalabad |
| Gender: |
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Female |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years4 Years |
| Apply By: |
|
May 17, 2025 |
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| Job Description: |
Key Responsibilities
As a CSO, your core responsibilities will include:
- Responding to product and service inquiries via phone calls to assist potential and existing customers.
- Placing or cancelling sales orders in the system and regularly checking pending orders. Reporting updates to your manager.
- Processing orders and preparing dispatch schedules in coordination with the Weighing Scale, Accounts, and Production departments to ensure timely deliveries.
- Collaborating with the Sales team to track late payments and facilitate timely order processing.
- Creating and maintaining new customer accounts as per company SOPs.
- Recording product/service issues received over calls and escalating them to the reporting manager.
- Managing customer accounts including adjustments, invoice generation, credit notes, payment entries, and short weight claims.
- Sharing customer ledgers and account balances with the Sales team to communicate with clients in a timely manner.
- Generating accurate invoices based on dispatch weights received from Sales Officers.
- Preparing and submitting monthly reports with verified data from the Sales team.
- Handling a high volume of incoming calls from Sales and allied departments, as well as directly from customers.
- Building and nurturing trust-based relationships through clear and courteous communication.
- Providing accurate and complete information using appropriate systems and tools.
- Reviewing customer POs to ensure alignment with supply and dispatch schedules.
- Maintaining and updating customer POs regularly and reporting any changes to the manager.
- Documenting all customer interactions and processing sales edit forms for approval, ensuring records are properly maintained.
- Following internal communication protocols, company policies, and procedures.
- Supporting timely completion of ISO audits by preparing necessary documentation in coordination with the audit team.
- Assisting with order placements, refunds, exchanges, and managing product recalls.
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| Company Information |
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Company Name: Captain PQ Chemical Industries (PVT) LTD
Company Description:
Captain Industries is a leading producer of Silicates in Pakistan. Founded in 1951 in Karachi, the company today has several manufacturing facilities serving local and global customers. Our corporate culture is one of dedication, respect, integrity, fairness and continuous improvement. We measure our success by our customers successes. Customer focus and provision of technology-based solutions are the cornerstones of our success. We are moving forward aggressively on many fronts to capitalize on solid growth opportunities, to improve our operating efficiency, to expand our global presence and to meet our customers needs. Captain Industries has an impressive 50-year legacy of partnership with its customers in successfully applying technology-based solutions and solving their toughest problems. We are proud of our reputation as a solutions provider and innovator. We specialize in Sodium and Potassium Silicates and offer a wide range of products to meet varying user requirements. Silicates are vital to industries including Soaps; Detergents, Construction, Metal; Mining, Textiles, Ceramics, Water Treatment and Electronics. Our products are environmentally friendly and we are fully committed to the issues of health, safety and environment.
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